Terms of use

These terms explain how ordering and booking with Vasundhara Nature Studio ("we") through this website works. By creating an account or placing an order, you agree to them.

Your account

You need an account to order or request a service. Keep your password private and your contact details up to date — we use your mobile number to confirm orders and visits.

Orders

• Payment. Placing an order doesn't charge you. Delivery orders are prepaid: once we've confirmed your order (and any delivery cost for large items), you pay the total by UPI, and we send the order after the payment arrives. Confirmed delivery orders that aren't paid within 24 hours are cancelled and the items go back on sale. Store pickup orders are paid at the studio when you collect.
• We hold your items. When you place an order we set the items aside for you and call to confirm. If we can't confirm an order within 48 hours, it's cancelled automatically and the items go back on sale.
• Prices are those shown when you order. If a price or stock changes while items are in your cart, the cart tells you before you order.
• Cancelling. You can cancel online while an order is still waiting for our call. After we've confirmed it, call us to change or cancel it.
• Offers and codes. An offer applies by itself where it is shown. One coupon code can be used per order; it comes off the items it covers, never off delivery, and its conditions are checked when you place the order. Where more than one saving could apply to an item, you get the best one.
• Pickup or delivery. Store pickup is free. We deliver to the pincodes accepted at checkout. The delivery charge depends on the delivery area and the packed weight of your order, plus a packing charge when it includes live fish or plants. Checkout shows an estimate; we set the exact delivery and packing charges when we confirm your order, before you pay. If they come to more than the estimate, you can accept the new amount or cancel the order at no cost. Live fish and plants are sent only to some areas.
• Taking delivery. Check the parcel before you accept it: if it is crushed, torn, wet, leaking or has been opened, don't accept it — refuse it and tell us straight away. Record one continuous video of the sealed parcel, its label and the unboxing. If something arrives damaged, missing or unwell, we need that video to put it right.
• Large items (such as tanks and big setups) need special delivery. We work out that cost and tell you when we call, before confirming your order — you can still cancel then.
• We may cancel an order if an item turns out to be unavailable or we can't reach you; we'll tell you if we do.

Services

"From" prices on service pages are starting prices. We confirm the final price and time with you by phone before the job, and you pay after the service. You can cancel a request online while it's waiting for our call; after that, call us.

Guides and advice

Our guides and care information are general advice based on our experience. Every tank is different — ask us if you're unsure before changing your setup or mixing species.

Reviews

You can review a product once an order with it has been delivered or collected, and a service once we've completed it. We check every review before it appears. We publish honest reviews, good or bad; we don't publish reviews that are abusive, spam, not about the item, or that include personal details such as phone numbers or addresses. Reviews appear with your first name and last initial, and you can edit or delete yours any time.

Showcase

We publish photos of a customer's tank, their name or their words only with their permission, and take them down if they ask.

Tank planner

• Plans are ideas, not professional advice. Tank plans are written by an AI from your answers. They can contain mistakes — about fish that suit each other, equipment sizes or quantities. Check with us before buying livestock or equipment based on a plan.
• No prices in a plan. The only price we commit to is the quotation we send you after you send a plan to the studio. A quotation is valid until the date shown with it; after that, send the plan again and we'll quote afresh.
• Accepting a quotation books the job as a confirmed service request at the quoted price. We call to agree the time, and you pay after the job. To change or cancel it after accepting, call us.
• What a plan shows. Your plan shows the idea, the look, water parameters, fish and plants. The equipment and setup specification is prepared by the studio for your tank as part of the job we quote for, and is shown on your plan once we have set the tank up. The upkeep routine is carried out by the studio under a maintenance plan and is not part of what a plan shows.
• For your own use. Plans, concept pictures and quotations are prepared by the studio for you. Please don't pass them to others to copy or to carry out the work.
• Concept pictures show an idea of the look and carry the studio's name. The finished tank will differ.
• Sharing and the gallery. A share link lets anyone who has it read that plan; you can turn it off at any time. If you ask us to publish a plan in Tank ideas, we check it first, show it with your first name, and may decline or remove it. You can take it out whenever you like.
• We limit how many plans and changes each account can make in a day.

Contact

Questions about an order or these terms: call 8830370838.

These terms are governed by the laws of India.