Shipping policy

Please read this before you place a delivery order.

Where we deliver

We deliver across India: aquarium fish, shrimp, snails, live plants, food and equipment. A few products can't be sent to some areas — live fish need a courier that carries them to your pincode. If we can't send your order to your address, we turn it down, tell you the reason and you pay nothing.

You can also collect any order from the studio for free.

When we send orders

• Live fish, shrimp and snails are sent out on Monday, Wednesday and Friday. Every fish is quarantined in our studio before it ships, so the fish you receive are healthy.
• Everything else is sent out on any day except Sundays and public holidays.
• We send orders in the order they were confirmed and paid, as soon as we can. We don't promise a delivery date: fish go out when they are ready to travel.

Couriers

• Live fish, shrimp and snails: The Professional Couriers, ST Courier, Shree Maruti Courier.
• Live plants: The Professional Couriers, ST Courier, Shree Maruti Courier.
• Food, equipment and other dry goods: the courier that serves your area best.

For orders with live fish or plants, checkout lets you choose a first and a second courier — the ones convenient for you. We follow your choice when we can, and may use another courier when it serves your area better or is safer for the fish.

Most parcels are delivered to your door. In some areas the courier asks you to collect the parcel from its nearest office; we tell you if that is the case.

Courier and packing charges

A delivery order has two charges, always shown separately:

• Courier charge — a flat amount for your delivery area. Orders with live fish or plants travel in insulated boxes and are charged per box; heavy dry goods such as sand or soil add a little for each extra kilo.
• Packing charge — for live orders: oxygen bags and an insulated box.
• Free delivery. On orders of ₹1,799 or more without live fish or plants, the courier charge is free for a parcel up to 1 kg. A heavier parcel, such as bags of sand or soil, pays only for the extra weight.

Both are fixed for your pincode: put your pincode in the cart and you see exactly what you will pay, before you order. If an unusually heavy or bulky parcel ever needs more, we ask you to accept the new amount first — and you can cancel the order then at no cost.

Large items such as tanks need special delivery. We work out that cost and tell you before confirming your order.

Paying

Nothing is charged when you place an order. Once we confirm it, you pay the total by UPI, and we send the order after the payment arrives. A confirmed order that isn't paid within 24 hours is cancelled and the items go back on sale.

Tracking

When your parcel is handed to the courier we email you the courier's name and the tracking number, and they appear on your order page.

Your address and phone number

Please check your address, pincode and phone number before ordering. If they are wrong or incomplete, the courier may return the parcel to us. If that happens we contact you and agree what to do next. Live fish and plants may not survive the journey back, so please check your details carefully.

Taking delivery

• Don't accept a parcel that is crushed, torn, wet, leaking or has been opened. Refuse it and tell us straight away.
• Record one continuous video of the sealed parcel, its label and the unboxing. If something arrives damaged, missing or unwell, we need that video to put it right.
• Float the sealed bags in your tank and acclimatise fish slowly; the care notes on each product page tell you what the fish needs.

Cancelling and refunds

• You can cancel online while your order is waiting for our confirmation — and again if we ever ask you to accept higher courier or packing charges.
• After that, WhatsApp us or call 8830370838 to change or cancel an order. An order that has already been handed to the courier can't be cancelled.
• Sometimes we have to cancel an order, fully or partly, because an item is no longer available or no courier can carry it to your pincode. We tell you the reason. If you have already paid, we refund in full what you paid for anything we couldn't send — the courier and packing charges too, when nothing is sent.
• For any other refund question, including the courier and packing charges on a parcel that has already left, WhatsApp us or call 8830370838 and we'll agree what is fair.

Photos

Fish and plants are living things: the ones you receive may differ in size, colour and pattern from the photos, which show what the species or variety looks like. A product marked "One of a kind" is the exact piece in its photos.

Questions

WhatsApp us or call 8830370838. See also our terms of use and help page.